Remote File Transfer for Mac

Access the drives, folders, and files on the managed device. This enables you to dig into the hard disk of a device for troubleshooting and send, retrieve, copy, paste, and delete files or folders without having to establish a remote control connection.

The Last Action column will display the most recent operation that N-able N-central carried out with a specific file or folder.

You will need to have the necessary user permissions to access Remote File Transfer. Review the permissions needed under Devices > Direct Support in the Permissions Dictionary.

Remote File Transfer leverages Take Control. If you do not have it installed, you will be prompted to download and install the Take Control Viewer.

How to initiate Remote File Transfer

1. In the left-hand navigation menu, click Views > All Devices.

2. Click the name of the device to enter Device Details.

3. Click Tools > File Transfer.

4. Click Start Session.

5. Make the necessary changes.

6. Click Save.

OR

1. In the left-hand navigation menu, click Views > All Devices.

2. In the device's row, under Tools, click the Tools icon .

3. Click File Transfer.

4. Click Start Session.

5. Make the necessary changes.

6. Click Save.

Available actions

Actions	Description
Send File	Upload a file(s) from your device to the connected Mac device When transferring a folder, it will show the individual file transfer in the File Transfer Queue. You can drag files to change transfer order.
Retrieve file	Download a file(s) from the connected Mac device
New Folder	Create a new folder
Copy	Copy selected file(s) from the connected Mac device
Paste	Paste a file(s) into the connected Mac device
Delete	Delete a file(s) on the connected Mac device
Refresh Now	Updates the files displayed